Terms and Conditions

Last updated: March 2026

These terms explain how we work with clients, how projects are priced and delivered, and the responsibilities and limits that apply on both sides.

1. About these terms

These terms govern the use of the Caldern website and the provision of services by Samuel Jordan trading as Caldern (“we”, “us”, “our”).

By using this website or engaging our services, you agree to these terms.

2. Our services

We provide AI automation consulting services, including:

• AI chatbot development
• Workflow automation
• AI audits and strategy
• Ongoing support and retainers

All services are subject to a separate written proposal or agreement.

3. Proposals and agreements

Work will only begin once a proposal has been accepted in writing (including email confirmation).

Any changes to scope must be agreed in writing before additional work is carried out.

4. Pricing and payment

• All prices are in GBP and exclusive of VAT (we are not VAT registered)
• Projects over £300: 50% upfront, 50% on completion
• Projects under £300: full payment on completion
• Retainers: billed monthly in advance
• Payment terms: 14 days from invoice date
• Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Delivery and timelines

Delivery timelines are estimates and may be affected by:

• Client responsiveness
• Scope changes
• Third-party dependencies

We will communicate any delays promptly.

6. Client responsibilities

To enable us to deliver the agreed services, the client agrees to:

• Provide timely access to required systems and information
• Respond to requests within a reasonable timeframe
• Ensure provided data does not infringe third-party rights

Delays caused by the client may extend timelines.

7. Intellectual property

All intellectual property remains the property of Caldern until full payment is received.

Upon full payment, the client owns all custom deliverables created specifically for their project.

We retain the right to use general methodologies, techniques, and non-client-specific knowledge.

Third-party tools remain subject to their own licensing terms.

8. Confidentiality

Both parties agree to keep confidential information private during and after the engagement.

9. AI disclaimer

AI-generated outputs may contain inaccuracies or limitations.

The client is responsible for reviewing and approving outputs before use in business operations.

10. Limitation of liability

We provide services with reasonable skill and care. However:

• We do not guarantee specific business outcomes
• Our total liability is limited to the fees paid for the relevant project
• We are not liable for indirect or consequential losses
• We are not responsible for issues caused by third-party tools

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

11. Acceptance of work

Work will be deemed accepted unless issues are raised within 7 days of delivery.

12. Cancellation and termination

• Either party may cancel with written notice.
• If cancelled before work begins: refund minus any time spent on planning
• If cancelled after work begins: payment due for work completed
• Retainers: 30 days’ notice

We may suspend or terminate services for breach of these terms, including non-payment.

13. Force majeure

We are not liable for delays or failure due to events outside our reasonable control.

14. Website use

Website content is for general information only.

Use of the website does not create a client relationship.

15. Governing law

These terms are governed by the laws of England and Wales.

16. Changes to these terms

We may update these terms at any time. Continued use constitutes acceptance.